Returns & Exchanges
Due to the perishable nature of our artisanal teas and botanicals, we cannot accept returns on food products, but we are committed to ensuring you love every sip. If your order is damaged or incorrect, please reach out within 14 days of delivery for a full replacement or store credit.
Inspect Your Shipment
Upon arrival, please examine your tea tins and sachets for any signs of transit damage or packaging compromises.
Contact Support
Email our team at [email protected] with your order number and a brief description of the issue you experienced.
Provide Documentation
To help us maintain our high quality standards, please include a clear photo of any damaged items or the incorrect product received.
Resolution Process
Once verified, we will initiate a replacement shipment or issue a digital gift card to your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing