Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
What is the difference between tea and a tisane?
Tea is derived from the Camellia sinensis plant and contains caffeine, while tisanes are herbal infusions made from dried fruits, flowers, or herbs and are naturally caffeine-free.
How should I store my Dona Teas to maintain freshness?
We recommend storing your teas and tisanes in a cool, dry place away from direct sunlight. Ensure the airtight seal is closed tightly after every use to preserve the essential oils and aroma.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all domestic orders, with free shipping on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from plant-based, biodegradable cornstarch (PLA) and are 100% compostable. We never use plastic or nylon in our sachets.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on opened tea. However, if your order arrived damaged or you received the wrong item, please contact us within 14 days for a full refund or replacement.
Do you offer wholesale opportunities for cafes and retailers?
Absolutely! We love partnering with like-minded businesses. Please fill out our wholesale application form on the 'Partner With Us' page to receive our current catalog and pricing.